“Alexa, fix my boiler.” Silence. That’s the problem, isn’t it? Artificial intelligence has come far – fast. It can write code, summarise research, even mimic your favourite singer. But it can’t replace the person who shows up when your tap leaks at...
The first time I had to tell a long-term client their service fee was going up, my palms were sweating. I’d rehearsed the line a dozen times and still stumbled over it. The price rise wasn’t huge, just enough to cover suppliers who’d hiked their rates again, but I...
You can feel it on the high street. Behind shop counters. In small offices and co-working spaces from Shoreditch to SOHO, from Harrow to Bromley. The way people work is shifting under our feet. Not in a distant, theoretical way, but in the daily choices that decide...
