Terms of Service

Last updated: 5 October 2025

Agreement to our Legal Terms

These Terms of Service (“Terms”) are a legally binding agreement between you (“you”, “your”) and AIDA Online Marketing Ltd (“Company”, “we”, “us”, or “our”), a company registered in England and Wales, operating the website londonbusinessdirectory.net (the “Site”), together with any related products or services that link to or reference these Terms (collectively, the “Services”).

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Services.

These Terms apply to all visitors, users, and others who access or use the Services.

We may update these Terms from time to time. When we make changes, we will revise the “Last updated” date above. You are responsible for reviewing the Terms regularly, and your continued use of the Services after any changes are posted will constitute acceptance of the updated Terms.

The Services are intended for use by business users aged 18 or over. Individuals under the age of 18 are not permitted to register for or use the Services.

Table of contents

1. Our services
2. Intellectual property rights
3. User representations
4. User registration
5. Purchases and payment
6. Subscriptions
7. Prohibited activities
8. Services management
9. Privacy notice
10. Copyright infringement notice and takedown policy
11. Term and termination
12. Modifications and interruptions
13. Governing law
14. Dispute resolution
15. Corrections
16. Disclaimer
17. Limitations of liability
18. Indemnification
19. User data
20. Electronic communications, transactions, and signatures
21. Other important information
22. Contact us
 
 

1. Our services

London Business Directory provides an online platform operated by AIDA Online Marketing Ltd that allows businesses located within the M25 area (Greater London) to create and publish business listings, and for users to search and view those listings.

The Services are intended for use in the United Kingdom. If you access the website from outside the UK, you do so at your own risk and are responsible for complying with any local laws that may apply in your location.

We make no representation that the Services or any content on the website are appropriate or available for use in other countries, or that they comply with laws outside the United Kingdom.

2. Intellectual property rights

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics available through the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).

Our Content and Marks are protected by copyright, trademark, and other intellectual property laws and treaties in the United Kingdom and internationally.

The Content and Marks are provided through the Services on an “as is” basis for your personal use or for your internal business purposes only, except for materials, such as business names, logos, descriptions, and other content, provided by our clients for the purpose of publishing their business listings. Such client-submitted materials remain the property of their respective owners.

Your use of our services

Subject to your compliance with these Legal Terms, including the “Prohibited activities” section below, we grant you a non-exclusive, non-transferable, revocable license to: access the Services; and download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: support@londonbusinessdirectory.net. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions

Please review this section and the “Prohibited activities” section carefully before using our Services to understand (a) the rights you give us and (b) the responsibilities you have when posting or uploading any content through the Services, or sending to us electronically.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, business listing details, or other information about the Services (collectively, “Submissions”), you acknowledge and agree as follows:

  • Business listings:
    Submissions may include information you provide for the purpose of publishing your business profile, such as your business name, address, email address, telephone number, website link, map location, business description, services offered, photographs, videos, product images, qualifications, awards, accreditations, logo, and social media links.
  • Ownership and rights:
    You retain ownership of the content you submit for your business listing. However, by providing this information, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, and distribute your content through our website and related promotional channels, solely for the purpose of operating, marketing, and improving the directory and related services.
  • Other submissions (feedback etc.):
    Any other Submissions, such as questions, comments, suggestions, ideas, or feedback unrelated to a business listing, shall be assigned to us. We may use and share these freely for any lawful purpose, commercial or otherwise, without acknowledgment or payment to you.

Your responsibilities:

When submitting any content, you:

1. Confirm that you have read and agree with our “Prohibited Activities” section and will not post, send, upload, or transmit anything that is illegal, defamatory, obscene, discriminatory, false, or otherwise unlawful.
2. Warrant that the content you provide is your own or that you have all necessary rights, permissions, and authority to share it.
3. Confirm that your Submissions do not include confidential information.
4. Agree to indemnify us for any loss or claim arising from your breach of this section, infringement of third-party rights, or breach of applicable law.

3. User representations

By using the Services, you confirm that:

1. All registration and listing information you provide is true, accurate, current, and complete.
2. You will keep your information up to date and correct any changes promptly.
3. You have the legal authority to enter into these Terms and to act on behalf of the business you represent (if applicable).
4 .You are at least 18 years of age.
5. You will not access or use the Services through automated means (including bots or scripts).
6. You will not use the Services for any unlawful or unauthorised purpose.
7. Your use of the Services will comply with all applicable laws and regulations.
8. You will only submit listings that relate to businesses operating within the Greater London area.

If you provide false, misleading, or incomplete information, or if we reasonably believe that you have done so, we may suspend or terminate your account or your access to the Services without notice.

4. User registration

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. Purchases and payment

You agree to provide current, complete, and accurate purchase and account information for all transactions made through our Services. You also agree to keep your contact and payment details up to date, including your email address, payment method, and card expiry date, so that we can process your transactions and contact you if necessary.

Current offering
At present, we offer a single paid product: lifetime business listing. The payment for this product grants you ongoing inclusion of your business listing on our website, subject to compliance with these Terms of Service and any applicable policies.

Future offerings
We may introduce additional paid products or services in the future, such as enhanced listings, advertising placements, digital resources, or online courses. Prices for all products and services are subject to change at our discretion.

You agree to pay all charges at the prices in effect at the time of purchase and authorise us to charge your chosen payment provider for these amounts. All fees are payable in pounds sterling (GBP). Where required, VAT or other applicable taxes will be added to the price.

We reserve the right to correct any errors or mistakes in pricing, even if payment has already been requested or received.
We may refuse, limit, or cancel any order placed through the Services at our discretion, including if we believe the purchase was made in breach of these Terms or for any unlawful or unauthorised purpose.

Refunds, cancellations, and listing management

All payments for business listings are non-refundable once your listing has been published on the website, as the service is considered delivered at that point.
If you submit a listing but it cannot be published due to non-compliance with our Terms or submission requirements, we will review the matter and may, at our discretion, issue a partial or full refund.

You may request changes to your listing, such as updates to business details or media, at any time. Requests can be made through the website or by contacting us directly.

If you wish to remove your business listing from the directory, you may do so upon request. Removal does not entitle you to a refund, as the listing service has already been provided.

For any future digital products, courses, or other paid services, refund or cancellation terms will be stated clearly at the time of purchase.

If you believe you have been charged in error or need assistance with a transaction, please contact us promptly using the details provided on our Contact page. We aim to resolve billing issues as quickly and fairly as possible.

6. Subscriptions

We do not currently offer subscription-based products or recurring payment plans. All paid listings and services are available as one-time purchases only.

If we introduce subscription options in the future (for example, enhanced listings, advertising placements, or access to premium features), full details of the applicable terms – including billing, renewal, cancellation, and refund policies – will be provided at the time of subscription and made available in an updated version of these Terms of Service.

7. Prohibited activities

You may not access or use the Services for any purpose other than those for which they are made available. The Services may not be used in connection with any commercial activities except those specifically approved by us.

As a user of the Services, you agree not to:

  • Submit, post, or upload any business listing, content, or material that is false, misleading, unrelated to your business, or outside the Greater London area covered by our directory.
  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without our written permission.
  • Trick, defraud, or mislead us or other users, including attempts to obtain sensitive account information such as passwords.
  • Circumvent, disable, or interfere with security features of the Services, including those that restrict or prevent copying of Content.
  • Disparage or attempt to harm our reputation, or that of the Services.
  • Use information obtained from the Services to harass, abuse, or harm another person or business.
  • Make improper use of our support channels or submit false reports of misconduct.
  • Use the Services in violation of any applicable laws or regulations.
  • Upload or transmit any material containing viruses, malware, or other harmful code intended to disrupt or impair the Services.
  • Engage in any automated or unauthorised use of the system, such as using bots, scripts, or data-scraping tools.
  • Attempt to impersonate another person or business, or use another user’s account without authorisation.
  • Interfere with, disrupt, or place an unreasonable load on the Services or the networks connected to them.
  • Harass, intimidate, or threaten any of our staff or representatives.
  • Copy, adapt, decompile, or reverse engineer any software used as part of the Services, except as permitted by applicable law.
  • Use the Services to send unsolicited messages, spam, or other unauthorised communications.
  • Use the Services in any way that competes with our business or for any unauthorised revenue-generating activity.

Third-party websites and content

The Services may contain links to third-party websites or resources (such as business websites, social media pages, or map links), as well as articles, images, or other materials originating from third parties (“Third-Party Content”).

We are not responsible for, and do not endorse, any Third-Party Websites or Third-Party Content. We do not verify or guarantee their accuracy, reliability, or suitability, and we have no control over their privacy policies, terms of use, or practices.

If you choose to visit or interact with any Third-Party Website or content linked through our Services, you do so at your own risk. You should review the relevant website’s own terms and privacy policies before using it or providing any personal information.

Any transactions you make with third parties (for example, purchasing a product or service from a listed business) are solely between you and that third party. We are not responsible for any loss, damage, or dispute arising from such dealings.

8. Services management

We reserve the right, but are not obligated, to:

  • Monitor activity on the website to ensure compliance with these Terms of Service and applicable laws.
  • Take appropriate action against anyone who breaches these Terms or uses the Services unlawfully, which may include removing content, suspending listings, or reporting the matter to relevant authorities.
  • Refuse, restrict, or remove any listing, post, image, or other material that we reasonably consider inaccurate, misleading, inappropriate, or not relevant to the purpose of the directory.
  • Remove or disable any files or content that are excessive in size or place an unreasonable load on our systems.
  • Manage the Services in a way that protects our rights, maintains the quality of the directory, and ensures the website functions properly for all users.

9. Privacy notice

We care about data privacy and security. Please review our Privacy Policy to understand our use of your personal information. You acknowledge that you have reviewed and understand our Privacy Policy.

10. Copyright infringement notice and takedown policy

We respect the intellectual property rights of others and expect our users to do the same. If you believe that any material published on or through our Services infringes your copyright, please notify us using the contact details below.

Your notice should include:

1. Your name and contact details (including your postal address, telephone number, and email address).
2. Identification of the copyrighted work that you claim has been infringed.
3. A description of the material you believe is infringing, including its location on our website (for example, a direct URL).
4. A statement that you believe, in good faith, that the use of the material is not authorised by you, your agent, or the law.
5. A statement confirming that the information in your notice is accurate and that you are the copyright owner or authorised to act on their behalf.
6. Your physical or electronic signature.

Once we receive a valid notice, we will review it and, where appropriate, remove or disable access to the allegedly infringing material. We may contact the user who posted the material to give them an opportunity to respond or provide evidence of their rights.

If you believe that your material was removed in error, you may contact us with a written explanation and supporting evidence.

Contact for copyright issues:
AIDA Online Marketing Ltd
Attn: Copyright Officer
Email: support@londonbusinessdirectory.net

We take copyright matters seriously and aim to handle all valid notices promptly and fairly.

11. Term and termination

These Terms of Service remain in effect for as long as you use the Services.

We reserve the right, at our reasonable discretion, to suspend or terminate your access to the Services, remove any listing or content, or delete your account without prior notice if we believe that you have:
(a) breached these Terms of Service or any applicable law;
(b) submitted false, misleading, or inappropriate information; or
(c) used the Services in a way that may cause harm to other users or to our business.

If your access or account is suspended or terminated, you must not attempt to create another account or access the Services using a different name, identity, or details.

We also reserve the right to block certain IP addresses or take other technical measures to protect the integrity of the website and its users.

Termination of your account or access does not limit our right to pursue any other remedies available to us, including legal action if appropriate.

12. Modifications and interruptions

We may update, change, or remove parts of the Services or the Content from time to time, for example to comply with legal requirements, improve functionality, or reflect changes in our business.

We also reserve the right to suspend or discontinue all or part of the Services if London Business Directory or AIDA Online Marketing Ltd change or cease their operations. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Services.

While we aim to keep the Services available at all times, we cannot guarantee uninterrupted or error-free operation. Maintenance, technical issues, or other factors may occasionally result in temporary unavailability or delays.

We will make reasonable efforts to notify users of any significant changes or planned downtime where possible, but we are not responsible for any loss, damage, or inconvenience caused by your inability to access or use the Services during any interruption or update period.

Nothing in these Terms obliges us to maintain or support the Services, or to provide ongoing updates, upgrades, or new versions.

13. Governing law

These Terms of Service and your use of the Services are governed by and interpreted in accordance with the laws of England and Wales.

You agree that any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Dispute resolution

Informal negotiations

To help resolve any dispute, claim, or disagreement arising from these Terms of Service or your use of the Services (each a “Dispute”) quickly and cost-effectively, both you and we agree to first attempt to resolve the matter informally. Either Party may start this process by sending written notice to the other Party describing the Dispute and proposing a resolution. Both Parties shall make reasonable efforts to resolve the Dispute within thirty (30) days of such notice before taking further action.

Governing law and jurisdiction

These Terms of Service, and any Dispute or claim arising from or related to them, shall be governed by and interpreted in accordance with the laws of England and Wales.

If the Parties are unable to resolve a Dispute through informal negotiations, each Party agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any Dispute arising out of or in connection with these Terms or your use of the Services.

Exceptions

Nothing in this section limits either Party’s right to seek an injunction or other urgent relief to protect its rights, including intellectual property rights.

Time limit

Any Dispute must be raised within one (1) year from the date the cause of action arises, unless a longer period is required by law.

15. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

16. Disclaimer

The Services are provided on an “as is” and “as available” basis. Your use of the Services is at your own risk.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including (without limitation) any implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement.

While we aim to maintain accurate and up-to-date information, we do not guarantee that the Services or any Content (including business listings submitted by users) will always be accurate, complete, or free from error. We are not responsible for verifying the accuracy or legitimacy of any information, products, or services provided by businesses listed on the site.

We will not be liable for:

  • Any errors, omissions, or inaccuracies in the Services or Content;
  • Any loss or damage (including indirect or consequential loss) resulting from your use of, or reliance on, the Services or any information provided through them;
  • Any unauthorised access to or use of our servers, personal data, or financial information;
  • Any interruption, delay, or unavailability of the Services;
  • Any viruses or harmful code transmitted via the Services by third parties; or
  • Any transactions, communications, or dealings you may have with third-party businesses, advertisers, or service providers featured on the site.

We do not endorse or guarantee any product, service, or offer made by third parties through the Services. Any dealings you have with third parties are solely between you and the relevant business. You should use your own judgment and caution before entering into any transaction or sharing personal information.

17. Limitations of liability

To the fullest extent permitted by law, we shall not be liable to you or any third party for any indirect, consequential, incidental, special, or punitive damages, including (without limitation) loss of profit, loss of revenue, loss of business, loss of goodwill, or loss of data, arising out of or in connection with your use of the Services, even if we have been advised of the possibility of such loss or damage.

We shall not be responsible for any loss or damage resulting from:
(a) errors, omissions, or inaccuracies in business listings or other content provided through the Services;
(b) interruptions, delays, or unavailability of the website; or
(c) unauthorised access to or alteration of your submissions or data.

Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other matter where it would be unlawful for us to limit or exclude liability.

Subject to the above, our total liability to you for any claim arising out of or in connection with the Services shall not exceed the greater of £100 or the total amount paid by you to us for the listing or service giving rise to the claim.

18. Indemnification

You agree to indemnify and hold us harmless from any loss, damage, liability, cost, or expense (including reasonable legal fees) arising out of or in connection with:

  • any content, material, or information you submit, post, or publish through the Services;
  • your use or misuse of the Services;
  • your breach of these Terms of Service; or
  • your violation of any law or the rights of a third party, including intellectual property rights.

This means that if your actions or content cause a legal claim or cost against us, you will be responsible for covering those losses.

We reserve the right, at our own discretion and expense, to take over the defence or settlement of any matter that would otherwise be subject to your indemnification, in which case you agree to cooperate fully with us.

19. User data

We store and process certain data that you provide to the Services, such as your business listing information, account details, and any other data submitted through the website, for the purpose of operating and improving the Services.

Although we take reasonable steps to maintain the security and integrity of our systems and perform regular backups, you are solely responsible for keeping copies of any information or materials you submit. We cannot guarantee that data will never be lost or corrupted.

You agree that we are not liable for any loss, alteration, or corruption of data you provide, and you acknowledge that you should maintain your own records or backups of any important information submitted to the website.

All personal data is handled in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR.

20. Electronic communications, transactions, and signatures

By visiting our website, using the Services, sending us emails, or completing online forms, you are communicating with us electronically. You consent to receive communications from us in electronic form, including by email or through notices displayed on the website.

You agree that all agreements, notices, disclosures, and other communications we provide to you electronically meet any legal requirement that such communications be in writing.

You also agree to the use of electronic signatures, digital records, and electronic transactions for all interactions and agreements made through the website.
This includes the creation, modification, or confirmation of business listings, purchases, or any other transactions carried out via the Services.

You waive any requirement for original (non-electronic) signatures or paper records, except where the law specifically requires otherwise.

21. Other important information

These Terms of Service, together with any policies or notices published on our website, constitute the entire agreement between you and AIDA Online Marketing Ltd. regarding your use of the Services. You confirm that you have not relied on any statement or representation that is not expressly set out in these Terms.

Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of that right or provision.

We may transfer or assign any of our rights and obligations under these Terms to another organisation at any time. You may not transfer your rights or obligations to anyone else without our prior written consent.

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part shall be treated as removed, and the remaining provisions will continue in full force and effect.

Nothing in these Terms creates a partnership, joint venture, or employment relationship between you and us. You and AIDA Online Marketing Ltd. act as independent parties.

We may send notices or communications to you by email to the address you provided. Such notices will be deemed received 24 hours after being sent. You may contact us regarding these Terms by emailing support@londonbusinessdirectory.net. Your notices will be deemed received within 72 hours of sending.

We are not responsible for any delay or failure to perform our obligations under these Terms caused by events outside our reasonable control, including natural disasters, acts of war, government actions, power or internet failures, pandemics, or industrial disputes.

These Terms are governed by the laws of England and Wales. Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Contact us

If you have any questions about these Terms of Service, wish to make a complaint, or need further information about the Services, please contact us using the details below:

AIDA Online Marketing Ltd
Trading as London Business Directory
support@londonbusinessdirectory.net